Santa Tecla Dress

DOMESTIC SHIPPING

To ensure your order arrives safely, someone must be home to accept the delivery. If no one is available, your order will be redirected to your nearest Australia Post location or require re-delivery by our courier service, which must be arranged by you.

• Delivery times are estimated at 3-7 business days within Australia.
  

INTERNATIONAL SHIPPING

We offer international shipping. Please note that returns are not accepted for international orders.

International shipping fee applies. 

RETURNS POLICY

We want you to feel confident and satisfied with your purchase. All items are thoroughly checked before being shipped and packaged with care.

Please note: If you receive a package that is visibly damaged or opened, ensure this is noted with the carrier before signing for your order.

• Shipping costs are non-refundable.
• Custom orders cannot be returned.
• Size exchanges are accepted on non-custom items.
• Returns for store credit are accepted, with return shipping at the customer’s expense.

If you receive a faulty, damaged, or incorrect item, please notify info@itsafad.com in writing within 3 business days of receipt. You will be eligible for a refund or exchange within 7 days of receiving the item.

IT’S A FAD. by Sara Leonardi reserves the right to refuse returns or exchanges if the issue does not meet our return criteria.

Once we receive the returned item for inspection, we will notify you via email of the approval or rejection of your refund. If approved, please allow 3-5 business days for the refund to be processed to your original payment method.

All shipping costs for returns are the responsibility of the customer. The cost of sending a replacement item is also at the customer’s expense.

For returns over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Product Information & Care

Please refer to your garment’s care label for specific washing instructions. If you are unsure or need further assistance, please email us at info@itsafad.com.

We recommend the following general care guidelines to maintain the quality and longevity of your items:

Machine Wash: Always use a gentle cycle in cold water (maximum 30°C) and use a garment bag. 

Avoid high spin cycles. 

Detergent: Use a mild detergent and, if necessary, place delicate items in a garment bag for extra protection.

Color Care: Wash with similar colors. Although items have been pre-washed, some dye release may still occur, so wash separately to avoid potential transfer.

Drying: Air dry in the shade. Avoid direct sunlight and do not use a dryer.

Bleach: Do not use bleach or any bleaching agents on our fabrics.

Ironing: Always iron on a low setting and from the reverse side to prevent damage.

Embellished Garments: If your garment has embellishments, machine washing may cause them to loosen or fall off. Hand washing is recommended for these items.

Following these care instructions will help preserve the look and feel of your garment over time.